Follow-up on Intuit QuickBooks

The timeline:

0949 --- called 888 number. Busy.

0954 --- called 888 number. Ring. "Welcome to intuit. Thank you for calling the QB Suppoert Network. Enter your 10 digit business phone number incl area code now."

0954 --- I enter the same 10-digit business phone number I entered yesterday.

0954 --- There's a long pause, and then: "Please hold while your call is being transferred to the next available support representative. This call may be monitored for quality assurance."

0955 --- After a very short wait, "Hi, my name is Robin and I'll be your customer support representative today. Can I have your first name?"

0955 --- I give Robin my first name. Then I explain the problem I had yesterday with trying to register software and the registration key code supplied by Intuit itself turns out to be invalid with its own software product...

0956 --- "That's a known issue, we have a ouple ways of dealing with it. Let me get your account up here.... " She had my phone number, company name, company address, and my name, and she asked me to verify stuff for simple authentication. Then she said, "I am going to call over to a resource team who have access to the database, hopefully we can get your key code from them.... so if you don't mind holding I'm just going to call over to them........ "

0957 --- Now on hold, listening to happy guitar music....

1000 --- Happy guitar music fades out, syrupy saxaphone with putrid piano and cheesy strings music takes over....

1004 --- Syrupy saxaphone with putrid piano and cheesy strings music fades out. . .

1004 --- Horn music comes on --- a happy cheery cheese plastic version of 'Signed Sealed Delivered'.......--- bnut then the music suddenly cuts off ---

1004--- Robin's back on --- "The keycode is in our database.... I should be able to register it and register by phone. Let me read you the keycode.... write it down on the yellow sticker.... " She reads me the long number.

1005 --- I paste the number into QuickBooks' register dialog box... it takes it! But then it comes up with a new form asking for a registration number! I don't have any such number... so I have to read to her the big long number that's on the screen. "I just have to generate it in my system..... you should write it down in your manual, in case you ever get a new Mac, you'll need to re-register, you'll need to have it written down... ok here it goes, it starts off with five zeros....." And she read me the long number. I read it back to her, clicked OK in the dialog box, and it said, "Thank you for registering!"

So, all done.

I then quit the application because the thought of spending any time in QuickBooks today just made me go bleh . . . soon, I think, soon I will force myself to get reacquainted with this app . . .